Case Management

At Iron Data, we understand that organizations are facing budgetary pressures now more than ever. In these financial times, the mission of a VSO becomes even more critical, since every dollar spent on attempting to acquire the maximum benefits to improve the lives of veterans and their dependents is funded by membership dues and, in many cases, dwindling grant funds. Given this dynamic, and the core of your mission, Iron Data built Ideal:VSO to help you do more with less.

• Reduce average claim preparation and adjudication time
  Through features like process automation, support for a paperless operation, and VA form and letter generation designed specifically for VSO users, the system enables Veteran Service Officers to more quickly prepare and submit more fully-developed, compliant claims which lead to reduced VA adjudication timeframes and faster realization of benefits for veterans and their dependents.
• Improve customer satisfaction
  Ideal:VSO provides VSOs with the tools they need to better manage their long-term relationships with veterans and their dependents. Features like claimant-centric views and support for multiple claim types provide the VSO with a complete 360-degree view of claimants and all of their claims over the course of the advocacy relationship. Rules-based alerts enable VSOs and other staff to be more proactive in following up with claimants pre- and post-claim for things like overdue items necessary in developing a claim, changes in presumptive eligibility policies, etc.
• Lower operating costs
  Ideal:VSO’s built-in electronic document repository enables VSOs to achieve a completely paperless operation which reduces overall operating costs and ensures that all documentation and correspondence is properly linked to veterans and their claims.
• Support for your unique business processes
  Ideal:VSO provides support for VSO-specific business processes out of the box while allowing for configuration of the system to meet your organization’s unique requirements for items such as customized letter and form templates, alerts, reports, etc.
• Lower upfront and ongoing maintenance costs
  VSOs no longer have to make capital investments in costly computer hardware and staff to manage their computing infrastructure. Following a SaaS model, Ideal:VSO is securely hosted in Iron Data’s world-class redundant hosting facilities and managed by our expert team of IT professionals, which ensures both business continuity and solution scalability to meet the growth demands of any organization.
• Reduce solution implementation timelines and risk
  Leveraging our SaaS model, VSOs can now implement this new solution in a matter of weeks or even days.

• Referral and Intake
  Track referrals from Post Service Officers and conduct customizable intake of claimant and claim information using a wizard-like user interface.
• Claim Tracking
  Track claims from submission to decision and through post-claim with easy-to-use data entry forms.
• Appeals
  Manage claim appeals through the entire process from Notice of Disagreement through DRO Review and/or hearing.
• Content/Evidence Management
  Create, store, and retrieve electronic documents, videos, pictures, audio files, and other forms of electronic media along with key attributes by claimant or claim.
• Claim Form Generation
  Generate and print compliant official forms using any captured claimant or claim information for acceptance by other organizations such as the Department of Veterans Affairs, State-run veterans service commissions, etc.
• Correspondence and Record Request Wizards
  Generate letters/emails using customized templates including standard claimant correspondence, medical evidence forms, etc.
• Task and Work Flow
  Route claim related work between users and groups within the organization. Due dates and follow-up ticklers ensure that work is completed in a timely manner or appropriately escalated.
• Alerts and Reminders
  Alerts and reminders may be user or system generated based on organization-specific business rules, enabling VSOs to be proactive in their relationships and follow-up with claimants.
• To Do List
  Manage and prioritize a list of claims or tasks that require attention or action.
• Notes and Contact Logging
  Create unlimited notes related to a claim as well as logging of any communication made with the claimant regardless of channel (phone, email, mail, face to face, outreach, etc.).
• Forms
  Flexible component that allows for the definition of forms and wizards to facilitate data entry and interaction among various parties.
• Appointment Scheduling and Calendaring
  Manages scheduling appointments and other work activities related to claims.
• History
  Configurable audit logging provides a complete history and up-to-date status on all claim activity.
• Claim Lifecycle Status
  Quickly determine the current status of any claim and easily track activities related to a claim as it progresses through its lifecycle milestones.
• Search
  Easily find any claimant or claim via a search that allows for customized search criteria.
• Reporting
  Canned and parameter-driven reports such as claim submission and decision reports, VSO productivity reports as well as other management and operational reports. Reports include tabular information as well as charts and graphs.
• Supervisor Console
  Enables managers and supervisors to monitor and manage performance metrics and quality assurance for team claim loads.
• Web-Based Solution
  Rich user interface without the costly maintenance that comes with proprietary desktop software. All functionality can be accessed with nothing more than a web browser allowing organization staff to access aspects of the system remotely if desired – eliminating costly re-keying of information entered while out of the office.
• Role-Based Security
  Robust role-based security component handles user authentication and manages access to system functionality and data down to the field level.
• Software as a Service (SaaS) Offering
  Secure hosting environment in Iron Data’s world-class redundant hosting facilities and management by our expert team of IT professionals ensures both business continuity and solution scalability to meet the growth demands of any organization.