Case Management

Iron Data understands the budgetary pressures agencies are facing now more than ever. In this financial climate, the role of Service-Based Assistance Programs has become even more critical, since every dollar spent on rehabilitating clients provides multiple returns to the state economy and other social service programs. Due to this dynamic and your core mission, we’ve built Ideal:VR to help you do more with less. Key benefits include:

• Reduce average case processing time and decrease case backlog
  Through process automation, support of a paperless environment, and features specifically designed for agency users, Ideal:VR enables counselors to spend less time on administrative tasks and more time working with clients.
• Improve customer satisfaction
  By addressing the needs of both internal and external users, the system provides automated communication between agency users and third-party stakeholders, such as clients and vendors, allowing 24/7 access to case information.
• Provide robust user interface (UI) with a focus on usability and accessibility
  Web 2.0 technology enables a rich UI without requiring a hardware refresh with each new release. Fully 508-compliant, the system will anticipate the user’s most probable activity.
• Reduce solution cost and implementation risk
  Ideal:VR provides a robust case management solution for a quick and low risk implementation.
• Support your unique business processes
  Standard product features provide robust, out-of-the-box VR functionality while the underlying architecture allows for system configuration to meet unique case processing rules.
• Increase success rate of QA review
  Automated data validation and process checkpoints throughout the case life cycle, combined with an ad-hoc sampling tool, lower the number of errors and simplify the QA process.
• Lower maintenance costs
  Long-term cost savings are realized through the flexibility of open-standards technology and a service oriented architecture (SOA).
   

• Accessibility
  The system is 508-compliant and specifically designed to meet the needs of users with disabilities. Includes screen reader technologies such as Jaws, MAGic and Dragon.
• Appointment Scheduling and Calendaring
  Offers better management of work activities. Provides different views and access levels for counselors, supervisors, executives, third-party vendors, and clients.
• Client Portal
  Enables clients to view case status, review and reschedule appointments, communicate with the counselor, and provide requested information.
• Content/Evidence Management
  Create, store, and retrieve electronic documents, videos, pictures, audio files, and other forms of electronically-generated or stored information by client, case, or other key information.
• Correspondence Wizards
  Utilize standard letter and e-mail generation templates, as well as custom options.
• Fiscal Management
  Manage vendor and client remuneration.
• Forms
  Define forms and wizards to facilitate data entry and interaction among various parties.
• Individualized Plans for Employment (IPE)
  Simple user interface (UI) for customized client IPEs.
• Integration
  Integrate with existing enterprise middleware investments, as well as vendor databases, state fiscal systems, and federal systems like the Social Security Administration’s State Verification Exchange System (SVES).
• Order of Selection
  Automate updates to the case process, client priorities and classifications while the agency is in Order of Selection.
• Predictive Modeler
  Improves case processing by leveraging historical information to identify patterns and trends.
• QA / Sampling Management
  Enables random sampling of cases to ensure quality and consistency in case processing.
• Referral and Intake
  Customizable entry of referral and intake data for automated case creation.
• Reporting
  Incorporates agency-specific and required federal data with a robust collection of out-of-the-box reports, including RSA 2, 113 and 911. An ad-hoc report writer also creates additional reports.
• Scalability
  Solution can readily scale to meet the needs of small and large operations.
• Security/Authentication
  Robust role-based security component handles user authentication and manages access to system functionality and data.
• Supervisor Console
  Easily monitor and manage performance metrics and quality assurance for team case loads.
• Task and Workflow
  Define case and task flow activities. Automated flows direct cases and tasks to the appropriate entity for resolution.
• To-Do List (Day Timer)
  Provides a tool for counselors and other internal users to track cases or tasks that require attention or action.
• Web-Based Solution
  Rich user interface without the costly maintenance of proprietary desktop software. All functionality is available through a Web browser which allows agency staff and constituents remote access to the system. Eliminates redundant re-keying of information entered while out of the office.