Case Management

Other Programs

Iron Data Intelligent Case Manager (ICM) systems are supported by premier service and support offerings. Our extensive support infrastructure includes: custom programming, installation and implementation services, remote and on-site support along with a full range of training options.

Our job is never finished upon delivery of the software to the client. We provide assistance throughout a software implementation from acceptance testing to go-live testing to post-implementation operations. We ensure our clients receive the maximum benefit from every Iron Data product and service offering.

At Iron Data, our clients’ software maintenance and technical support needs come first. Through many years of providing industry-standard support services, we have evolved to the following support infrastructure and process. Iron Data employs a multi-tiered approach to providing case management support services. Resources include:

  • An assigned Account Manager to serve as the primary point of contact for all service and support issues
  • A technical support team to resolve software issues
  • Software developers to enhance your ICM solution
  • Senior Project Managers charged with client satisfaction.

 

Iron Data maintains a programming staff skilled in Java, WebSphere, Microsoft .Net, COBOL, XML, Web 2.0 technologies, as well as other modern application development languages and tools. Our software architects and designers are well-versed in modern design tools, such as Service Oriented Architecture (SOA) and Web 2.0. Our systems analysts and information architects also rely on advanced skills for defining requirements, use cases and specifications.

Iron Data’s foundation of subject matter expertise, command of modern software architecture principles and design, and versatile programming resources position our team to provide case management system solutions both today and well into the future.
 

Iron Data’s philosophy is to leverage the role of the account manager to guarantee the highest levels of customer satisfaction. The account manager provides daily personalized service to the client and assists the client with software release implementation by providing on-site and remote support during acceptance testing, dry run testing, and post-production phases of a software implementation. The account manager also works closely with the client to execute test plans, as well as report and resolve any issues arising during the various implementation phases.
 

Iron Data training programs include a combination of on-site and online
instruction, along with the development and delivery of comprehensive training materials.
 
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