ICM focuses on four key areas that are common to the case management process. These areas include:
User Interfaces are the user’s access to view and navigate the system based upon approved permission levels. Users can include case workers, managers, claimants, claimant representatives and others with a need and permission rights to access information specific to the case or the claimant.
Case Productivity Tools provide a variety of tools that support and extend the various business processes involved in the case processing or case management environment. Some of these functional components are Evidence Gathering, Task and Workflow management and Scheduling.
Case Assistants are components that are universal to the system and assist the user in managing their workload. These components support content and evidence management, the Day Timer and communication management along with other processes that are integral to the agency’s business process requirements.
Predictive Modeler is a process in which the course of action in a social or human services case management domain can often be predicted based upon information flow into the process. The ICM allows for unique factors specific to a domain to be configured in the predictive modeler tool that is likely to influence future behavior or results. The predictive modeling identifies key drivers of risk and solution resolution.
To learn how our Intelligent Case Management System (ICM) can enhance your government, please email us at ICM@irondata.com or phone: 314.744.7300
- User Interfaces – Handle authentication of a user and manage user permissions and security throughout the system. It also allows a user to customize the system behavior to their taste.
- To Do List – Provides a mechanism for a user to keep a list of cases or items that require attention or action.
- Work Queue – Provides a mechanism for a user to receive work units on cases.
- Forms – Allows for the definition of forms and wizards to facilitate data entry and modification.
- Custom Templates ‐ Allows for the development of custom templates.
- Client Portal – Allows the client to sign in and view the status of their case along with any upcoming appointments. The portal also provides correspondence to their caseworker thru the message center.
- Content/Evidence Management – Allows the user to create, store, and retrieve electronic documents, videos, pictures, audio files, and other forms of electronically generated or stored information by client, case, or other key information.
- Fiscal Management – Manages authorizing remuneration to vendors and clients.
- Appointment Scheduling and Calendaring – Manages scheduling appointments and work activities.
- Order Entry – Manages orders with vendors to provide goods and services.
- QA / Sampling Management – Captures user performance metrics. Allows for oversight and sampling of cases.
- Task and Workflow – Allows the client to define particular case flow and task flow activities. These flows are automated to direct cases and tasks to the appropriate entity for resolution.
- Appeals ‐ Manages a case for an appeals process.
- Predictive Modeler – Provides a mechanism for improving case processing by leveraging historical information embodied in the existing cases.
To learn how our Intelligent Case Management System (ICM) can enhance your government, please email us at ICM@irondata.com or phone: 314.744.7300
- Reduction in average case processing time, improved customer satisfaction and decreased case backlog through ease of use and process automation
- Higher success rate of Q/A review due to automated data validation and process checkpoints throughout the case development life cycle
- Improved customer satisfaction and reduced operational costs by allowing customers to obtain case status and other information in a self-service manner over the web
- Reduced solution cost and implementation risk as ICM provides a robust case management solution framework out of the box as a starting point
- Customizable and extensible to model the agency’s unique business processes and requirements rather than the agency having to change how it does business
- Lower maintenance costs are realized thru use of open standards and a flexible Service Oriented Architecture
To learn how our Intelligent Case Management System (ICM) can enhance your government, please email us at ICM@irondata.com or phone: 314.744.7300